Skip to main content

​
Context Not Being Captured

If Logical doesn’t seem to understand the full context of your work, here are the most likely causes: For Multi-Window Understanding:
  • Issue: Logical only scans the current active window by default
  • Solution: Create a Named Task to group multiple windows together
  • Learn More: See our Cross-App Understanding guide for step-by-step instructions
For Knowledge Base Context:
  • Issue: Your Knowledge Base content isn’t being considered
  • Solution: Ensure your Knowledge Base is properly attached:
    • For Named Tasks: Attach the Knowledge Base to the specific Task
    • For Sticky Tasks: Use the hot-attach feature via the Knowledge Base button
  • Learn More: See our Knowledge Bases guide for attachment instructions

​
Proactive Actions not being suggested for Gmail or Outlook

If you’re not seeing automated actions or suggestions in Gmail or Outlook Online, the issue is likely browser permissions. Solution:
  • Check Browser Settings: Ensure “JavaScript from Apple Events” is enabled in your browser
  • Chrome/Edge: Navigate to Settings > Privacy and Security > Site Settings > Additional Content Settings > JavaScript from Apple Events
  • Current Limitation: This feature currently works best with Chrome
Learn More: See the Browser Integration Permissions section in our Privacy guide for detailed setup instructions.

​
To-Do Items Not Being Recognized

If Logical isn’t identifying tasks and action items from your conversations, check these settings: Check Feature Status: Improve Accuracy:
  • Issue: Tasks aren’t being attributed to you correctly
  • Solution: Add your name in the Personal Details section of settings
  • Why: This helps Logical distinguish between tasks assigned to you versus others

​
Permission Issues

If Logical isn’t working as expected, check that all required permissions are granted:
  • Screen Recording: Required for context understanding
  • Accessibility: Required for focus detection and automation
  • App-Specific Automation: Required for enhanced integrations
Learn More: See our Privacy and Permissions guide for detailed permission setup.

​
Performance Issues

If Logical is running slowly or using excessive resources:
  1. Check System Resources: Ensure your Mac has sufficient memory available
  2. Restart Logical: Use the menu bar icon to quit and restart the application
  3. Update macOS: Ensure you’re running a supported version of macOS

​
How to Get Help

If you’re still experiencing issues after trying these solutions, please contact us at hello@trylogical.ai.

​
How to Report an Issue

When reporting an issue, please include:
  • Description: What you were trying to do and what happened instead
  • Steps to Reproduce: How we can recreate the issue
  • System Information: Your macOS version and Logical version
  • Screenshots: If applicable, screenshots of the issue
Contact us at hello@trylogical.ai with this information.